We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.

Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.

Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.

In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.

If you have not received the tracking number, please be patient. We will handle it and email you tracking info as soon as possible.

If you have received the tracking number, but the tracking info has not updated, please be patient. We are keeping an eye out for your packages and trying to speed up the customs clearance process.

If you have not received a reply from email or facebook message, please be patient. Facing uncountable emails related to shipping info, we do not have enough staff to reply immediately, but we are trying to give you a feedback in few days.

Your support and understanding will be highly appreciated.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Total Delivery Time = Processing Time + Shipping Time

• Processing time: 1~5 business days
• Shipping time: 7~20 business days

Shipping Detail:

• All estimated/typical delivery time are derived from real-world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control.

Note For Taxes:

• For most of the countries, our customers do not need to pay import fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
• We are excited to offer international shipping to most destinations in the world. The super savings option will take 10 to 20 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 12 business days. If you have any further questions, please contact our customer services at [ noneyu@hotmail.com.] .